Our team

Egor (@egor_delos) - Head of Onboarding (CET timezone), feel free to tag him personally for any questions related to KYB/KYC procedure, applications approval, required documents. Mario (@mario_delos) - Onboarding manager (CET timezone), feel free to tag him personally for any questions related to KYB/KYC procedure, applications approval, required documents. Yazan (@yazasalem) – Head of Customer Success (CET timezone), he will help you with all the issues concerning accounts creation, payment details, counterparty approval, transaction statuses, etc. George (@george_delos) - Customer Success Specialist (CET timezone), he will help you with statements, as well as counterparty approval, transaction statuses. Eugene (@eugene_gx) – Technical support specialist (CET timezone), please tag him for any cases that involve providing/revoking accesses, password/2fa issues, deleting counterparties, any technical issues with the product, BaaS testing procedure and more. Frederick (@Frederick_delos) – Partnerships Manager (CET timezone), in charge of questions related to invoices, commissions or any other fees related questions.