# Our team

Egor (@egor\_delos) - Head of Onboarding (CET timezone), feel free to tag him personally for any questions related to KYB/KYC procedure, applications approval, required documents.
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Mario (@mario\_delos) - Onboarding manager (CET timezone), feel free to tag him personally for any questions related to KYB/KYC procedure, applications approval, required documents.
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Yazan (@yazasalem) – Head of Customer Success (CET timezone), he will help you with all the issues concerning accounts creation, payment details, counterparty approval, transaction statuses, etc.
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George (@george\_delos) - Customer Success Specialist (CET timezone), he will help you with statements, as well as counterparty approval, transaction statuses.
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Eugene (@eugene\_gx) – Technical support specialist (CET timezone), please tag him for any cases that involve providing/revoking accesses, password/2fa issues, deleting counterparties, any technical issues with the product, BaaS testing procedure and more.
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Frederick (@Frederick\_delos) – Partnerships Manager (CET timezone), in charge of questions related to invoices, commissions or any other fees related questions.


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